How orders ship, how returns work, and how memo terms run.
Anything not covered here, please feel free to email and we will get right back to you.
Orders ship within 24 hours of purchase. Local pickup is also available in Los Angeles- let us know at checkout or email sales@prijems.com to arrange it.
Orders ship via FedEx overnight insured unless otherwise requested.
Yes. International orders are subject to the carrier and insurance terms above, plus any applicable customs duties and import taxes, which are the buyer’s responsibility.
All shipments are insured for their full value while in transit and must be signed for upon delivery.
Once your order ships, we’ll send tracking information to the email on file. Contact sales@prijems.com if you need an update.
PRIJEMS offers a 7-day, 100% money-back guarantee on merchandise returned in its original condition, with no modifications or alterations of any kind (return shipping costs excluded).
Inspect your stone as soon as it arrives. Whether there’s visible damage or you’re simply not satisfied for any reason, contact us at sales@prijems.com within 48 hours of receipt.
Email sales@prijems.com for a Return Authorization (RA). Returns sent without an RA can’t be processed.
No- special orders are final sale and can’t be cancelled or refunded.
The buyer is responsible for return shipping costs, including insurance. We recommend insuring the return for the full value of the stone. We are happy to send you a FedEx label for return and deduct from any refund due or add to an invoice.
Refunds are issued same business day of us receiving back a new, unmounted and unset satisfactory return. Please note they may take up to 5 days to process to your account.
Yes. Every PRIJEMS diamond goes through a precise verification process- including CVD testing and other instrumentation to absolutely confirm authenticity before it ships.
Apply or manage memo access through Trade Memo Account Setup →
Trade memos are held for a 7-day memo period from the date of receipt.
Yes- just reach out to us at sales@prijems.com before your memo is due back and we’ll work with you on more time.
Memos received before 4:00 PM PT ship the same day. All memos ship priority overnight by default. If you’d prefer standard or 2-day shipping instead, specify it in the notes section before you submit your memo request- otherwise priority overnight ships automatically.
Trade inquiries, custom sourcing, and memo questions all reach the same inbox.
